New discipline, capital put Carstar Collision Centers on a roll - Kansas City Business Journal:

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He stuck with Carstar through many such as membership spikes when it advertised in and dropss when itchanged tack. In the past four he said, Carstar finally achieved many of itsinitialo aims. Utzig, owner of in Janesville, Wis., is among those who persistee during a turbulent stretch as Chairman and CEO Dick Crose began leading an effort to refurbish Carstar from what hecallss “a loose confederacy to a high-performance franchise.” The companu had 180 U.S. stores when Crossw began his efforts inearly 2005; 85 left in the next couple of years. Now, Carstar has rebuiltf to about270 U.S.
stores and is “Oh yeah, there’s been push-back,” said who has run his shop for about30 “The problem is, all of us body shop owners are independent strong-willed. ... It’s pretty difficultg to try to convince a successful businesd owner that he needs to use maybe some differengt structure inhis business.”